WHAT IS FIVEMAY's RETURNS POLICY?

When you shop goods on fivemay.com, Return & Refund
If customers request a refund, please contact our customer service within 14 days of the parcels being delivered.

FiveMay offers a quicker dispute solution and will appreciate it a lot if you provide:

• Photos or videos of the damaged item to prove damage.If the photo cannot prove the products are damaged, please upload the video.
• Screenshot of the e-mail or dispute received including name, date and content.In other words, a customer has sent the complaint (e-mail).
• The products need to be returned to if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, FiveMay will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.
2. Orders not Received.
3. Products Damaged.
4. Incorrect or Missing Products.
5. Orders Cancellation.

We shall issue your refund or guide you through our return process after the orders have been verified as meeting the return/refund requirements.